Our online booking and cancellation policy for bookings made on our website
To validate your reservation, we ask for a deposit of HUF 20.000.- per room, which you are kindly requested to transfer to our bank account after booking. Please indicate your reservation number in the message field. If you would like the deposit to be made payable to a company or other name, please indicate this in the comment box when making your reservation. This cannot be changed afterwards. Your booking will be finalised upon receipt of the deposit and a confirmation will be sent to the e-mail address provided at the time of booking. In case the deposit is not received within 2 working days after your booking, your booking will be cancelled and you will be informed by e-mail.
You can cancel your reservation free of charge 14 days prior to arrival. In this case, the deposit will be refunded.
If you cancel your reservation within 14 days prior to arrival, the deposit will be considered non-refundable.
INFORMATION ON DATA MANAGEMENT
Name, contact details and representative of the controller:
Oswaldo Hotel Kft. 1201 Budapest, Vörösmarty u. 44.
András Krizsán Managing Director
For what purposes we process the data:
(1) contacting and ordering the service by phone (contract and registration in the NTAK (National Tourism Data Service Centre) system as required by law)
(2) contacting and ordering the service via the Internet form (contract or registration in the NTAK system as provided for by the law)
(3) contacting and ordering the service by e-mail (contract or registration in the NTAK system as provided for in the Act)
(4) invoice information (as required by the Taxpayer Act or registration in the NTAK system as required by the Act)
What data is stored:
(1)(2)(3) Contact details: name, address, email address, telephone number, date and place of birth, details of the service ordered
(4) Name, address of the bill payer, mandatory data content of the bill
Who other than the controller receives the data:
(1)(2)(3)(4) Adóbiztonság Kft. Budapest, 1204 Ady Endre utca 167.
(1)(2)(3)(4) Hotelsystem Kft. Nyíregyháza, 4400 Őz köz 37. (hotel softer and invoicing)
(2)(3)(4) Wezz Informatikai Kft. Budapest, 1106 Fehér út 10. (website and email provider)
(2) Szallas.hu Zrt. Miskolc, 3525 Régiposta utca 9. (hotel reservation system)
(2) Booking.com B.V. P.O. Box 1639 1000 BP Amsterdam, The Netherlands (hotel reservation system)
How long we store your data:
(1)(2)(3)(4) we store for the period specified in the Taxation/NTAK Act.
Information on law:
You may request the controller to access, access and rectify data concerning you. If you have not ordered any services, you can request the deletion of all your data.
Please note that the processing of your data is based on a contract between us. You initiate the conclusion of this contract by contacting us by one of the following means (telephone, internet or e-mail). You must provide the requested contact details in order for us to be able to perform the contract.
Where to send your questions about data processing:
If you have questions or concerns about data management, please contact us by email at info@hoteloswaldo.hu. Please indicate "data management" as the subject of the letter.
For information on the possibility of lodging a complaint with the authority, please send your request to the following address:
If you wish to make a complaint about our processing, you can do so at the following address:
National Authority for Data Protection and Freedom of Information
Budapest, 1125 Szilágyi Erzsébet fasor 22/c
Tel: 1-391-14-00,
Email: ugyfelszolgalat@naih.hu
General Hotel Terms and Conditions (GTC)
1. General provisions
1.1 The General Hotel Terms and Conditions (hereinafter referred to as the GTC) summarise the contractual content on the basis of which Hotel Oswaldo Kft - Hotel Oswaldo (1201 Budapest, Vörösmarty u. 44., tax number: 12333929-2-43, representative: András Krizsán Managing Director), hereinafter referred to as the Service Provider, generally concludes accommodation contracts with its Guests.
1.2 Individual terms and conditions do not form part of these General Terms and Conditions, but do not exclude the conclusion of separate, special agreements with travel agents, tour operators, companies, sometimes with different terms and conditions, appropriate to the particular business.
2. Contracting parties
2.1. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, shall become contracting parties (hereinafter referred to as Parties).
2.2 If the order for the Services is placed by a third party (hereinafter referred to as "Intermediary") on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. Method and conditions of use of the service
3.1. If no specific order is received within 48 hours of the offer being sent or if the Guest fails to pay the advance payment to the Service Provider within 48 hours, the Service Provider's obligation to make an offer shall cease.
3.2. The Contract is concluded only upon written confirmation of the Guest's written reservation sent by the Service Provider or upon payment of the deposit, and is thus deemed to be a Contract concluded in writing.
3.3 A verbal reservation, agreement, amendment or oral confirmation thereof by the Supplier shall not be deemed to be a Contract.
3.4 The Contract for the use of the Accommodation Service is for a fixed term.
3.5. If the Guest permanently leaves the room before the end of the specified period, the Service Provider is entitled to the full price of the service provided for in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided
3.7. Guests are required to provide proof of identity in accordance with the legal requirements prior to occupying the room in order to receive the accommodation service. No one may stay in the hotel without prior notification.
3.8 Any modification and/or amendment of the Contract shall require a written agreement signed by the Parties. Date modification is possible once, subject to capacity. In this case, the deposit paid will not be forfeited but may be used, but in the event of cancellation, clause 9.1 will be cancelled and in the event of cancellation and further amendment, the deposit will be forfeited in any case.
4. Start and end of the stay /check-in; check-out/
4.1 The Guest has the right to occupy the rented premises from 14.00 on the agreed day.
4.2 The Service Provider has the right to withdraw from the contract in the event that the Guest fails to arrive by 20.00 on the agreed day, unless a later arrival time has been agreed.
4.3 If the Guest has paid a deposit, the room(s) will remain booked until 12.00 noon on the following day at the latest.
4.4 The Guest must vacate the room(s) by 10.00 a.m. on the day of departure.
4.5 The Hotel offers the possibility of early arrival and late departure, subject to availability, for a fee. If you wish to use this service, please inform our reception desk the day before your arrival.
5. Extension of the stay
5.1. Any extension of the stay by the Guest requires the prior consent of the Service Provider.
5.2 If the Guest has not vacated the room by 10.30 a.m. on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider shall be entitled to invoice the room rate for an additional day and at the same time the Service Provider's obligation to provide the service shall cease.
6. Prices
6.1 The current list prices of the hotel are posted at the hotel reception.
6.2. The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The Supplier's current prices are available on the hotel website (www.hoteloswaldo.hu).
6.3 The Guest can always obtain information on the prices of the services at the reception desk of the hotel before the services are provided.
6.4. When quoting prices, the Service Provider shall indicate the rate of the tax content (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges resulting from changes to the tax legislation in force (VAT, IFA).
7. Offers, discounts
7.1 Current offers and discounts are published on the hotel website. Advertised discounts always apply to individual bookings.
7.2 The advertised discounts cannot be combined with any other discounts.
7.3 When booking products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions in individual contracts.
8. Child benefits
8.1 Children sharing a room with parents are entitled to the following accommodation discounts:
1 child from 0 to 4 years (sharing room with 2 adults) free of charge
9. Cancellation conditions
9.1 Unless the hotel has specified other conditions in its offer, the cancellation and cancellation conditions are as follows:
- in the event of cancellation within 14 days prior to the confirmed arrival date, the penalty shall be HUF 10.000,-.
If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in the event of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
9.2 If the Contracting Party has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance paid at the rate specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 11:00 a.m. on the day following the day of arrival, after which the Service Provider's obligation to provide the service shall cease.
9.3 If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the accommodation services shall cease after 20:00 local time on the day of arrival.
10. Cancellation conditions for groups (max. 15 persons), accommodation for events
10.1 The Customer may cancel the service free of charge up to 31 days before arrival.
10.2 Cancellation fee for cancellation within 30 days:
- 10 % of the ordered services for cancellations within 30-21 days,
- Cancellation within 20 to 14 days: 25 % of the services ordered,
- for cancellations within 13 to 7 days, 50 % of the services ordered,
- 75 % of the services ordered if cancelled within 6 to 3 days,
- in the event of cancellation within 48 hours or no-show, 100 % of the services ordered, as a cancellation fee, with penalty.
10.2 The written cancellation must reach the hotel by the date and time indicated.
10.3 If the Guest does not arrive on the indicated date and no cancellation has been made, the Hotel shall inform the Customer the next day and may, unless the Customer arranges otherwise, let the room for the remaining period of the order.
12. Refusal to perform the contract, termination of the obligation to provide services
12.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect, and thus refuse to provide the Services, if:
- the Guest does not make proper use of the room or facility provided;
- the Guest fails to vacate the room by 10.30 a.m. on the day indicated at check-in as the day of departure and the Service Provider has not agreed in advance to extend the stay;
- the Guest behaves in an unacceptable manner with regard to the security, order and safety of the accommodation, its staff, is under the influence of alcohol or drugs, is threatening, abusive or otherwise unacceptable;
- the Guest is suffering from a contagious disease;
- the Contracting Party fails to fulfil its obligation to pay an advance payment as stipulated in the Contract by the specified date;
12.2 If the Contract between the Parties is not fulfilled for reasons of force majeure, the Contract shall be terminated
13. Method of payment, guarantee
13.1 The price of the ordered services can be paid on arrival at the place of business by cash, by credit card, SZÉP card or bank transfer, or by payment via the Internet.
13.2 In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel's bank account before the date of arrival, in such a way that the amount is credited to the hotel's bank account by the date of arrival or the Guest confirms the transfer by an irrevocable statement issued by the account-keeping financial institution confirming the transfer.
13.3 Individual room reservations can be guaranteed by providing credit card details or by paying in advance.
13.4 By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider will issue an invoice for the advance payment and send it by e-mail.
When issuing the invoice, the Service Provider will take the information provided by the person making the reservation as a basis for the amounts paid/paid, and the information provided by the person making the reservation in the case of reservations made online or by e-mail or telephone.
The data provided here (name, address, including tax number if applicable) will be included in the "Customer" section of the invoice. Once the invoice has been issued, it is no longer possible to modify the invoice details.
The Service Provider will issue the final invoice on the basis of the data provided at the time of booking.
14. Placement guarantee
14.1 If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest.
14.2. The Service Provider is obliged to provide/offer the services provided for in the contract, at the price confirmed therein, for the period of time specified therein or until the obstacle ceases to exist, in another accommodation of the same or higher category. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.
14.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party shall not be entitled to claim any subsequent compensation.
15. Rights of the Guest
15.1 By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to Guests in accordance with the usual practice and without special conditions, as well as the right to normal service during the opening hours as stated in the contract.
15.2 The Guest may lodge a complaint about the performance of the services provided by the Supplier during the period of stay. During this period, the Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) with written proof. The Service Provider shall deal with any complaints individually. The Guest may lodge a complaint in writing to the following address and contact details:
Oswaldo Hotel Ltd.
H-1201 Budapest,
Vörösmarty u. 44.
E-mail: info@hoteloswaldo.hu
16. Obligations of the Guest
16.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation contract.
16.2 No food/drinks may be taken out of the breakfast room of the hotel by hotel guests.
16.3. The consent of the Service Provider must be obtained prior to the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel needs.
16.4 Guests may park their vehicles free of charge in our uncovered and unattended car park. The Service Provider shall not be liable for any damage (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena) to the vehicles and objects in the car park. The Hotel does not take any responsibility for valuables left in the rooms, use the safe deposit boxes in the rooms or at the central reception.
The car park must be used in accordance with the Highway Code. The speed limit for vehicles is 5 km/h.
16.6 Please dispose of rubbish in the rubbish bins provided in the complex and in the rooms. Furniture may not be removed or moved from the room or the building.
16.7. The use of tools and equipment in the complex is at the guest's own risk and is subject to the mandatory use of the posted instructions for use/operation.
16.8. Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in the enclosed areas of the hotel (including guest rooms and their balconies) and in the public areas. The hotel has posted signs in the areas required by the law to remind the guests of their obligation to comply with the law. The hotel's employees are entitled to warn guests and any other person on the hotel's premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel's premises are obliged to comply with the law and to comply with any such warning.
If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who committed the unlawful conduct or to demand payment of the fine.
If the guest is found to be in breach of the above obligations, he/she shall be liable to pay a fee of HUF 10,000 to the hotel operator, which the hotel operator shall be entitled to debit from the guest's room account and which the guest shall be obliged to pay on departure.
16.9 In case of fire, please inform the reception immediately.
16.10. Guests sharing the use of the rooms and the hotel's common facilities and furnishings are jointly and severally liable for any damage caused by improper use.
16.11. Fireworks and other activities requiring a permit brought by the Guest require the written consent of the Hotel and the obtaining of official permits by the Guest.
16.12. The Guest shall ensure that any child under the age of 14 years under the responsibility of the Guest shall only stay in the Hotel under the supervision of an adult.
16.13. The Guest shall immediately report any damage suffered by him/her to the Hotel and provide the Hotel with all necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.
16.14 The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and external areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
17. Import of animals
17.1 Pets (dogs, cats) may be brought into the hotel only with the prior consent of the Service Provider and upon payment of a separate fee. The current fee will be notified to the Guest in writing at the time of booking. The dog/cat staying at the hotel must be well groomed, house-trained and have a vaccination book. We can accept dogs up to 7 kg. Dogs over this size are not accepted. Dogs must be kept on a leash in the common areas of the hotel (parking, courtyard).
18. Rights of the Service Provider
18.1 If the Guest does not fulfil his/her obligation to pay the fees for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property that he/she has brought with him/her to the hotel to secure his/her claims.
18.2 The concierge service, which is in permanent charge of the complex, is entitled to check Guests entering and leaving the complex, to establish their identity and, in justified cases, to search the vehicles upon exit.
18.3 If necessary, the concierge service is authorised to direct traffic on the premises of the complex.
19. Obligation of the Service Provider
19.1. to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
19.2. to investigate the written complaint of the Guest and to take the necessary steps to solve the problem and record them in writing.
19.3 In the interests of the Guest's peace of mind, no loud noise is permitted in the hotel premises and on the terraces after 10.00 p.m., including television and music playing at disturbing volumes in the interior of the rooms and loud music playing in the lobby, which shall be the responsibility of the hotel staff.
20. Illness or death of the Guest
20.1 If the Guest falls ill during the period of using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.
20.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person's relatives, heirs or the person paying the bill for any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.
21. Security of data processing
21.4 The Service Provider shall protect the data in particular against unauthorized access, alteration, disclosure, disclosure, deletion or destruction, as well as against accidental destruction or damage.
21.5 The Service Provider shall ensure the security of the data together with the server operators.
21.6. Personal data shall not be disclosed to third parties other than those designated by the Controller.
21.8 The User acknowledges that the Service Provider is obliged to disclose personal data to the requesting authority on the basis of a legal authorisation, provided that the legal conditions for this are met. The User may not object to the provision of data on the basis of a law, official or court decision.
22. Liability of the Service Provider for damages
22.1 The Service Provider shall be liable for any damage suffered by the Guest as a result of loss, damage or destruction of the Guest's belongings, provided that the Guest has deposited them in the safe deposit box designated by the Service Provider.
22.2 The Service Provider shall not be liable for damage caused by a cause beyond the control of the Service Provider's employees and Guests or caused by the Guest himself.
22.3 The Service Provider may designate places in the complex where the Guest may not enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
22.4 The Service Provider shall be liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping. In this case, the burden of proof shall be on the Guest.
22.5 The Service Provider is not liable for damages resulting from improper use.
23. Confidentiality
23.1 In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.
24. Force majeure
24.1 Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) over which a Party has no control (force majeure) shall relieve either Party from performance of its obligations under the Contract for so long as such cause or circumstance exists.
25. Place of performance and law applicable to the relationship of the parties, competent court:
25.1 The place of performance is the place where the hotel providing the accommodation is located.
25.2 All disputes arising out of the Accommodation Agreement shall be submitted to the competent court having jurisdiction as to the merits and the place of jurisdiction in relation to the Service Provider.
25.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
26. Data on visitors to our website:
26.1 The Service Provider does not record the user's IP address or any other personal data when visiting the website operated by the Service Provider. When visiting the website, the search is freely and anonymously provided. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimize the Internet presence and to increase the security of the system, and the data recorded does not contain any personal data.
26.2 The Service Provider shall treat all data and facts concerning the Users as confidential and use them exclusively for its own research and statistics.
26.3. The Service Provider shall not be liable for any of your previous pages that have been deleted but have been archived with the help of Internet search engines. The operator of the search site is responsible for their removal.
28. Data protection declaration:
28.1 The Service Provider attaches great importance to the protection of personal data in its activities. The personal data provided to the Service Provider shall be processed in compliance with the applicable laws, shall ensure their security, shall take the technical and organizational measures and shall establish the procedural rules necessary to comply with the applicable laws.
In the course of the Service Provider's activities, the Service Provider shall use the users' data exclusively for the purposes of contracting and billing and for the mandatory provision of data to the NTAK system, in accordance with the Data Protection Act.
By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended at a later date.
Valid until revoked.
