GENERAL TERMS AND CONDITIONS

Our online booking and cancellation policy for bookings made on our website:

To confirm your reservation, a non-refundable deposit of   20,000 HUF per room is required. This can be paid via bank transfer or credit card using SimplePay following your booking.

Please include your booking reference number in the payment remarks/comment field. If you require the invoice for the deposit to be issued to a company or a different name, please indicate this in the "Comments" section during the booking process. Subsequent modifications to the invoice are not possible. Your reservation will be finalized upon receipt of the deposit, after which a confirmation and a deposit invoice will be sent to the e-mail address provided.

Payment Deadlines and Cancellation: 

If the deposit is not received within 2 days of booking—or, in the case of next-day arrivals, by 8:00 AM on the day of arrival (local time)—your reservation will be automatically cancelled, and you will be notified via e-mail.

Cancellation Policy: 

Reservations cannot be cancelled free of charge. In the event of a cancellation or a no-show, the cancellation fee (penalty) is equal to the amount of the deposit paid.

Privacy Statement:

I acknowledge that the following personal data stored in the user database of https://hoteloswaldo.hu by the data controller, Oswaldo Hotel Kft. (1201 Budapest, Vörösmarty utca 44.), will be transferred to SimplePay Zrt. (1138 Budapest, Váci út 135-139, Bldg. B, 5th Floor), acting as a data processor. The scope of the data transmitted by the data controller is as follows: Name and e-mail address of the person booking. The nature and purpose of the data processing activities carried out by the data processor can be found in the SimplePay Privacy Policy at the following link: https://simplepay.hu/adatkezelesi-tajekoztatok

PRIVACY POLICY

Data Controller: Oswaldo Hotel Kft. (1201 Budapest, Vörösmarty u. 44., Hungary) Representative: András Krizsán, Managing Director Contact: info@hoteloswaldo.hu (Subject: Data Protection)

1. Purpose and Legal Basis of Data Processing

Data is processed for the purpose of fulfilling the accommodation service contract, managing reservations, processing advance payments, and complying with legal obligations (NTAK and VIZA data reporting). Legal Basis: Performance of a contract and compliance with legal obligations.

2. Scope of Processed Data

Booking and Billing: Name, residential address, e-mail address, phone number.

Check-in (Legal requirement): Place and date of birth, nationality, ID/Passport number.

Online Payment: Data required for the SimplePay transaction (name, e-mail, amount).

3. Advance Payment and Data Transfer (SimplePay)

Reservations made through the website require a fixed, non-refundable advance payment of 20,000 HUF per room. Online payment services are provided by OTP Mobil Kft. (SimplePay).

Information on Data Transfer: We hereby inform our guests that during the online payment process, the following personal data stored in the Hotel Oswaldo user database will be transferred to OTP Mobil Kft. (1143 Budapest, Hungária körút 17-19.), acting as a data controller.

Scope of transferred data: Surname, first name, country, phone number, e-mail address.

Purpose of data transfer: Transaction confirmation, customer support for users, and fraud-monitoring (prevention of misuse).

4. Data Processors

In addition to the Data Controller, the following partners may have access to the data to perform their duties:

Accounting: Adóbiztonság Kft. (1204 Budapest, Ady Endre utca 167.)

Hotel Management Software & Invoicing: Hotelsystem Kft. (4400 Nyíregyháza, Őz köz 37.)

Website & E-mail Provider: Wezz Informatikai Kft. (1106 Budapest, Fehér út 10.)

Booking Systems: Szallas.hu Zrt., Booking.com B.V.

National Systems: National Tourism Data Service Centre (NTAK) and VIZA system.

5. Data Retention Period

In accordance with Hungarian accounting and tourism laws, invoices and related data are stored for 8 years. Other data is stored for the period specified by the relevant legislation.

6. Rights and Remedies

You may request information regarding the processing of your personal data, and you may request its correction or (in the absence of legal obligations) its deletion at info@hoteloswaldo.hu. If you wish to file a complaint regarding our data processing, you may do so at the Hungarian National Authority for Data Protection and Freedom of Information (NAIH, 1055 Budapest, Falk Miksa u. 9-11., ugyfelszolgalat@naih.hu).

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General Hotel Terms and Conditions (GTC) – Hotel Oswaldo

1. General Provisions

• 1.1 These General Terms and Conditions (hereinafter: GTC) summarize the contractual terms under which Oswaldo Hotel Kft. (Registered office: 1201 Budapest, Vörösmarty u. 44.; Tax number: 12333929-2-43; represented by András Krizsán, Managing Director), hereinafter referred to as the Service Provider, concludes accommodation contracts with its Guests.
  
• 1.2 Individual agreements with travel agents, companies, or tour operators may differ from these GTC; in such cases, the terms of the specific contract shall prevail.

2. Contracting Parties

• 2.1 If the order is placed directly with the Service Provider, the Guest becomes the Contracting Party.
  
• 2.2 If a third party (Intermediary) places the order on behalf of the Guest, the terms of cooperation are governed by a separate agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify the legal representation of the Guest.

3. Booking Process and Contract Conclusion

• 3.1 Same-day reservations are not accepted. All bookings must be made at least one day prior to arrival.
  
• 3.2 The Service Provider’s offer remains valid for 48 hours. If no confirmation or advance payment is received within this period, the offer expires.
  
• 3.3 The Contract is deemed concluded upon the Service Provider’s written confirmation or the payment of the required deposit.
  
• 3.4 Any modification to the Contract requires written agreement. Date modification is permitted once, subject to availability. In this case, the deposit is transferred to the new date. However, in the event of any further modification or cancellation, the deposit shall be forfeited.

4. Terms of Stay (Check-in and Check-out)

• 4.1 The Guest may occupy the room from 14:00 on the day of arrival.
  
• 4.2 Unless a late arrival is pre-arranged, the Service Provider may withdraw from the contract if the Guest fails to arrive by 20:00.
  
• 4.3 If a deposit has been paid, the room remains reserved until 12:00 (noon) the following day.
  
• 4.4 On the day of departure, the Guest must vacate the room by 10:00.
  
• 4.5 Early arrival or late departure may be available for an additional fee, subject to availability and prior consultation.

5. Prices and Taxes

• 5.1 Current rates are available on the hotel website (www.hoteloswaldo.hu) and at the reception.
  
• 5.2 Confirmed prices in a written reservation cannot be changed.
  
• 5.3 Published prices include VAT but exclude the Tourist Tax (IFA), which is payable on-site.

6. Special Conditions (Children & Pets)

• 6.1 Age Limit: Please note that the hotel only accepts children aged 10 years and older.
  
• 6.2 Pets: While the Service Provider has its own dogs on the premises, the hotel is a pet-free establishment for guests. To ensure the safety and tranquility of our resident animals, no outside pets are allowed.

7. Cancellation Policy and Advance Payment

• 7.1 To secure a reservation made via the hotel's website or directly, a non-refundable advance payment of 20,000 HUF per room is required.
  
• 7.2 Non-Refundable Policy: Reservations cannot be cancelled free of charge. In the event of a cancellation or a no-show, the cancellation fee (penalty) is equal to the full amount of the deposit paid (20,000 HUF).
  
• 7.3 If the Contracting Party is a business entity, the penalty is due even if the accommodation fee is otherwise borne by the individual guest.

8. Payment Methods

• 8.1 The following payment methods are accepted: Cash, Credit Card, SZÉP Card, Bank Transfer, and Online Payment via SimplePay.
  
• 8.2 For bank transfers, the amount must be credited to the Service Provider’s account by the date of arrival at the latest.
  
• 8.3 An invoice for the advance payment will be issued electronically to the email address provided during booking. Once issued, invoice details (name, address, tax number) cannot be modified.

9. Refusal of Service

• 9.1 The Service Provider may terminate the contract with immediate effect if:

1. The Guest uses the room or facilities improperly.
   
2. The Guest behaves in an unacceptable, threatening, or abusive manner.
   
3. The Guest is under the influence of drugs or excessive alcohol.
   
4. The Guest fails to fulfill payment obligations.
   
5. The Guest suffers from a contagious disease.

10. Obligations of the Guest

• 10.1 Breakfast Room: No food or drinks may be taken out of the breakfast room.
  
• 10.2 Parking: Free parking is provided in an uncovered, unattended car park. The Service Provider is not liable for damages, theft, or natural phenomena involving vehicles.
  
• 10.3 No Smoking: Smoking is strictly prohibited in all indoor areas, including rooms and balconies. Violation results in a 10,000 HUF cleaning fee, payable upon departure.
  
• 10.4 Damages: Guests are jointly and severally liable for any damages caused by improper use.

11. Liability of the Service Provider

• 11.1 The Service Provider is liable for loss or damage to guest belongings only if they were deposited in the room safe or the central reception safe.
  
• 11.2 The Service Provider is not liable for damages caused by causes beyond its control (Force Majeure) or by the Guest's own negligence.

12. Data Protection and Security

• 12.1 The Service Provider processes personal data in accordance with Hungarian laws and NTAK reporting obligations.
  
• 12.2 Surveillance: A closed-circuit camera system (CCTV) operates in common areas for security purposes. Recordings are handled and deleted according to legal requirements.

13. Jurisdiction and Applicable Law

• 13.1 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian Law.
  
• 13.2 Any legal disputes shall be submitted to the competent Hungarian court having jurisdiction over the location of the Service Provider.

​Valid until revoked.